Everything You Need to Know

What is Queue Helper?

Queue Helper is a digital queue management system that replaces physical waiting...

Creating Your First Queue

Sign in or register, then hit **Create Queue** — the wizard walks you through th...

Your Account and Queues

Your account gives you a Dashboard where all your queues live, each with a reada...

Sharing Your Queue

Once your queue is created, customers can join in three ways: - **QR code** — S...

Getting started with your queue

Use this guide the first time you open the **Live Queue** (manage) screen. You c...

The Manage Screen

The queue management screen is your control centre. Access it from your Dashboar...

Calling & Serving Customers

The core queue flow works as follows: 1. **Call Next →** — Tapping this marks...

Adding Customers Manually

Tap **+ Add** on the manage screen to open the manual add form. Enter the custom...

Closing & Reopening the Queue

Hit **Close Queue** on the manage screen to stop new customers from joining whil...

Archiving a Queue

When you're done with a queue for good (e.g. end of season, one-off event finish...

Queue Code Forwards

**Queue code forwards** redirect an old queue's code (and its join URL / QR code...

Banning Customers

If a customer is causing problems or rejoining the queue repeatedly to game thei...

Queue Topics

Enable **Queue Topics** in **Settings → General** to let customers specify what...

Salon / Hairdresser View (Schedule View)

The **Salon / Hairdresser view** (also called **Schedule view**) is a display mo...

What is a Join Link?

A **Join Link** is a branded landing page at a memorable URL like `queuehelper.c...

Join Link Flow Types

A Join Link can work in three different ways depending on your setup: ### Dir...

Customising Join Link Branding

Go to **Join Links → Edit** to customise the appearance of your Join Link page:...

What are Activations?

**Activations** are a lead-generation mode built into Join Links. When a custome...

How Activations Work

End-to-end flow for an activation campaign: 1. **Question set** — We configure...

SMS & WhatsApp Notifications

When a customer joins with their phone number, Queue Helper can automatically ke...

SMS Credits

Each SMS or WhatsApp message uses **1 credit**. Credits are allocated monthly ba...

Per-Queue Analytics

Each queue has its own analytics page, accessible from the manage screen. It sho...

Cross-Queue Analytics Dashboard

The **Analytics** overview page (accessible from the main navigation) aggregates...

Plans Overview

Queue Helper has three plans: | Feature | Free | Pro ($20/mo) | Business (custo...

30-Day Pro Trial

New accounts are eligible for a free **30-day Pro trial** — no credit card neede...

Tablet Access Mode

Need to put a shared tablet on the counter for your team to use without logging...

Printable Posters

Download print-ready poster templates for your queue with your QR code pre-embed...

How to Join a Queue

Joining a queue with Queue Helper takes less than 30 seconds and requires no app...

What Customers Can Do

After joining, customers can take the following actions from their status page:...

The Organizer Dashboard

The **Organizer Dashboard** gives event coordinators and party hosts a live view...

Birthday Party Mode

**Birthday Party Mode** is for party hosts and event organisers. The queue owner...