Terms of Service

These Terms of Service ("Terms") govern your use of Queue Helper ("Service") operated by Carbon Knowledge T/A Queue Helper ("we," "us," or "our"). By accessing or using our Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using Queue Helper, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Description of Service

Queue Helper is a queue management platform that allows businesses and individuals to:

• Create and manage customer queues
• Generate QR codes for customer access
• Track customer positions in real-time
• Manage queue displays and notifications
• Access analytics and reporting features

3. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for safeguarding the password and for all activities that occur under your account.

You agree not to:

• Use another person's account without permission
• Create multiple accounts for the purpose of abuse
• Share your account credentials with others
• Use the Service for any illegal or unauthorized purpose

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service to violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use the Service for spam or unsolicited communications

5. Subscription and Payment

Queue Helper offers both free and premium subscription plans:

Premium subscriptions are billed monthly or annually. You authorize us to charge your payment method for all fees associated with your subscription.

6. Intellectual Property

The Service and its original content, features, and functionality are owned by Carbon Knowledge T/A Queue Helper and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of any content you create using our Service, but you grant us a license to use, store, and display that content as necessary to provide the Service.

7. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection and use of your information.

We process personal data in accordance with applicable data protection laws and our Privacy Policy.

8. Service Availability

We strive to maintain high availability of the Service, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or other factors beyond our control.

We reserve the right to modify, suspend, or discontinue the Service at any time with reasonable notice.

9. Limitation of Liability

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the Service will be uninterrupted or error-free
• Warranties regarding the accuracy or reliability of any information

11. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including if you breach these Terms.

Upon termination, your right to use the Service will cease immediately. We may delete your account and any associated data at our discretion.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Last Updated" date.

Your continued use of the Service after any changes constitutes acceptance of the new Terms.

14. Contact Information