Privacy Policy

Carbon Knowledge T/A Queue Helper ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Queue Helper service ("Service").

By using our Service, you consent to the data practices described in this policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and email address (for account creation)
• Business information and preferences
• Payment information (processed securely through Stripe)
• Communication preferences
• Phone number (for SMS updates) (optional)
• Location data (for queue management) (optional)

Queue Data

When you use our Service, we collect information about your queues, including:

• Queue names and descriptions
• Customer names and entry times
• Queue management activities
• Usage patterns and preferences

Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Technical data (error logs, performance metrics)
• Location data (general location based on IP address)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and maintain the Service: To deliver queue management functionality
• Process payments: To handle subscription payments and billing
• Communicate with you: To send important updates, support responses, and marketing communications (with your consent)
• Improve our Service: To analyze usage patterns and enhance features
• Ensure security: To protect against fraud and unauthorized access
• Comply with legal obligations: To meet regulatory requirements

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service:

• Payment processors (Stripe) for subscription billing
• Cloud hosting providers for data storage
• Analytics services to understand usage patterns
• Customer support tools for assistance
• Email service providers (Mailchimp) for sending emails
• SMS service providers (Twilio) for sending SMS messages

Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal requests from government authorities
• Court orders or subpoenas
• Protection of our rights, property, or safety
• Prevention of fraud or security threats

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data centers and infrastructure
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our Service

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or legitimate business purposes.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You can request access to your personal information and receive a copy of the data we hold about you.

Correction and Update

You can update or correct your personal information through your account settings or by contacting us.

Deletion

You can request deletion of your personal information, subject to certain legal and business requirements.

Marketing Communications

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your preferences in your account settings.

Data Processing Restrictions

You can request that we limit how we process your personal information in certain circumstances.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. We respect your privacy and provide you with control over your cookie preferences through our GDPR-compliant cookie consent system.

Types of Cookies We Use

• Essential cookies: Required for basic functionality and security (always active)
• Analytics cookies: Help us understand how you use our Service (optional)
• Preference cookies: Remember your settings and preferences

Essential Cookies (Always Active)

These cookies are necessary for the website to function properly and cannot be disabled:

• Session cookies: Maintain your login state and session information
• CSRF tokens: Protect against cross-site request forgery attacks
• Security cookies: Ensure secure communication and prevent fraud
• Cookie consent: Remember your cookie preferences

Analytics Cookies (Optional)

These cookies help us understand how visitors use our website and improve our service:

• Google Analytics: Track website usage, page views, and user behavior
• Tawk.to: Provide customer support chat functionality
• Performance monitoring: Monitor website performance and identify issues

Managing Your Cookie Preferences

You have several ways to control cookies:

• Cookie consent popup: Use our built-in cookie management system
• Browser settings: Control cookies through your browser preferences
• Cookie settings button: Click the floating "Cookie Settings" button on our website
• Contact us: Email us to request changes to your cookie preferences

8. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-party services we use include:

• Stripe (payment processing)
• Google Analytics (usage analytics)
• Cloud hosting providers
• Customer support platforms

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us